Shipping policy

SHIPPING POLICY

Last updated: March 26, 2026

At TideSmile, we aim to provide a smooth and reliable delivery experience for all customers across Australia. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

Orders are typically processed within 1–2 business days.

Once your order has been processed, you will receive a confirmation email with your order details.

Please note that orders placed on weekends or public holidays will be processed on the next business day.

Shipping Locations

TideSmile currently ships to customers across Australia.

Orders are shipped directly from our international fulfillment partners to ensure efficient delivery and availability.

Estimated Delivery Time

Estimated delivery time is typically 7–14 business days after dispatch.

Please note that delivery times may vary depending on:

• Your location within Australia

• Shipping carrier delays

• Public holidays

• Customs or logistical delays

These timeframes are estimates and not guaranteed delivery dates.

Shipping Costs

We offer Free Shipping Australia-Wide on all orders.

There are no additional shipping fees at checkout unless otherwise stated.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Tracking information is usually available within 2–3 business days after shipment.

You can track your order at any time using the tracking link provided in your shipping confirmation email.

Shipping Delays

While we work with trusted logistics partners, occasional delays may occur due to factors outside of our control, including:

• High order volume

• Carrier delays

• Weather conditions

• Customs processing

We appreciate your patience and understanding if delays occur.

Incorrect Address

Please ensure your shipping address is correct at checkout.

If an incorrect address is provided and the order has already been shipped, we may not be able to modify the delivery.

TideSmile is not responsible for orders shipped to incorrectly provided addresses.

Lost or Missing Packages

If your package appears lost or delayed, please contact us at support@tidesmile.com.

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Contact

If you have any questions about shipping, please contact us at:

TideSmile Support

support@tidesmile.com

We aim to respond within 24 hours.